Frequently Asked Questions
Everything you need to know about your Bluejay Bicycles experience.
Do Bluejay Bicycles come fully assembled?
To ensure safe transit, our bicycles arrive 85% assembled. We provide a comprehensive tool kit and a step-by-step video guide to help you finish the assembly in about 20-30 minutes.
What is your return policy for bicycles?
We offer a 30-day trial period. If you are not completely satisfied, you can return your bike in its original packaging for a full refund, minus a flat-rate return shipping fee.
How long does shipping take?
Orders are typically processed within 1-2 business days. Depending on your location, standard ground shipping for bicycles usually takes between 3 to 7 business days.
Do you offer a warranty on your frames?
Yes, every Bluejay Bicycle comes with a limited lifetime warranty on the frame and a 2-year warranty on all original components against manufacturing defects.
Can I finance my purchase?
Absolutely. We partner with Klarna and Affirm to offer flexible monthly payment plans, allowing you to ride now and pay over time with 0% APR options available for qualified buyers.
How do I choose the right frame size?
We provide a detailed Sizing Guide on each product page. You can match your height and inseam measurements to our charts to find the perfect ergonomic fit for your riding style.