Returns & Exchanges

At Bluejay Bicycles, we want you to ride with confidence, which is why we offer a 30-day return policy on all bikes and gear to ensure your complete satisfaction. If your new ride isn't the perfect fit, we are committed to making the exchange or refund process as smooth as possible.

1

Initiate Your Request

Log into our online portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully disassemble your bicycle if necessary and place it back in its original protective packaging to prevent damage during transit.

3

Ship It Back

Attach the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

4

Inspection and Refund

Once our technicians verify the condition of the returned gear, we will process your full refund or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing